Purpose of the Role

Servtech is seeking a self-motivated and results-driven Country Operations Manager to support our expansion across Liberia.

Lead all operational aspects of the business to ensure growth, efficiency, and profitability.

Oversee teams, drive recruitment and training, prepare reports and budgets, and monitor performance across the region.

The ideal candidate will be an independent leader and a problem solver with excellent people management and strategic skills.

Key Responsibilities

• Liaise with the Head Office; prepare and present quarterly and annual reports.
• Recruit, train, and manage staff across multiple markets.
• Research target markets thoroughly and adapt strategies accordingly.
• Monitor staff performance; coordinate and schedule training as needed.
• Implement and maintain brand consistency across all operations.
• Foster strong relationships with staff, clients, and partners.
• Ensure a positive image of the company at all times.
• Lead marketing, business development, and operational execution in the assigned region.
  
  

Specialist Skills & Experience

• Industry Expertise: Online sports betting, casino gaming, or telecommunications.
• Experience: Proven track record as an Operations Manager or in a similar leadership role in Africa.
• Business Development: Strong experience in marketing and growing market share.
• Education: Bachelor's degree in Business Administration, Management, or a related field; Master’s degree preferred.
• Market Knowledge: Solid understanding of the African market(s) with a passion for learning and adapting.
• Management: Minimum 5 years managing marketing or operational teams.
• Customer Focus: Committed to delivering outstanding customer experiences.
• Data-Driven: Analytical mindset with strong reporting and decision-making skills.
• Sport Passion: Passion for sports is a plus.
• International Experience: Experience living and working abroad is advantageous.
• Cultural Awareness: Ability to navigate and respect different cultural norms.

Competencies / Behaviors

• Competitive, Can-Do Attitude: Proactive in identifying and acting on opportunities.
• Creative & Resourceful: Problem-solver who can think on their feet and test new approaches.
• Confident Communicator: Skilled in influencing and presenting to internal and external stakeholders.
• Analytical: Comfortable working with data to inform strategies and decisions.
• Adaptable & Motivated: Quick to learn, highly motivated, and able to work efficiently.
• Leadership: Proven ability to remotely manage global or regional teams.