Join ServTech as a Customer Support Specialist and help us deliver exceptional service to customers across Africa.

You’ll support our clients in both English and Swahili, resolving issues, answering questions, and making every interaction a positive one.

The location will be based in Kigali.

YOUR IMPACT

• Handle customer inquiries and issues via phone, email, and chat, ensuring a professional and empathetic experience.

• Provide accurate, timely information and clear guidance to customers in both English and Swahili.

• Troubleshoot and resolve customer problems, aiming for first-contact resolution whenever possible.

• Use our customer support systems and databases effectively to log, track, and follow up on cases.

• Collaborate with your teammates and other departments to address customer needs end-to-end.

• Identify when issues need escalation and hand them over to higher-level support with full context.

• Report to and work closely with the Customer Service Team Leader to meet quality and performance targets.

OUR REQUIREMENTS

• Fluent in English and Swahili, both written and spoken.

• Minimum 1 year of experience in customer support or a related role.

• Excellent verbal and written communication skills with a customer-focused attitude.

• Strong problem-solving and decision-making abilities.

• Comfortable working in a fast-paced, dynamic contact center environment.

• Good interpersonal skills, attention to detail, and solid time management/multitasking.

• Familiarity with customer support systems and tools is a plus.

• Availability to work flexible hours, including evenings and weekends.

• College diploma or equivalent; a Bachelor’s degree is a plus.