Professional Services
·
Israel
·
Hybrid
Customer Success Manager
B2Tech is seeking an experienced and technology-oriented Customer Success Manager to join our Professional Services team. This role requires a unique blend of technical expertise, partner relationship management, project management, and analytical skills to ensure smooth operations and long-term partner success.
WHAT YOU WILL DO:
- Serve as the primary point of contact for partners, managing the entire partner lifecycle, from onboarding to post-release support.
- Build and maintain strong partner relationships, ensuring their business needs align with our solutions.
- Effectively communicate technical concepts to both technical and non-technical stakeholders, acting as a bridge between business and technology teams.
- Oversee multiple partners and projects simultaneously, demonstrating excellent project management and problem-solving skills.
- Proactively monitor product adoption and system usage, identifying opportunities for improvement and delivering training as needed.
- Leverage data-driven insights to provide periodic performance reports (monthly/quarterly/yearly) with key metrics and recommendations.
- Collaborate closely with Product, R&D, Customer Support, and Management teams to ensure continuous partner satisfaction and process optimization.
- Understand and navigate front-end and back-end technologies, ensuring smooth integration of services and effective troubleshooting of issues.
- Manage incident response and escalation processes, ensuring quick resolution and minimal disruption for partners.
WHAT YOU WILL NEED:
- 3+ years of experience in a technology-oriented environment within a Customer Success, Account Management, or Technical Project Management role.
- Strong understanding of front-end and back-end technologies, enabling seamless communication with technical teams and partners.
- Proven partner-facing experience in a technology services environment, demonstrating the ability to build relationships and manage expectations.
- Fluent in spoken and written English – clear and concise communication is essential.
- Strong analytical and data-driven mindset, with the ability to interpret complex data and provide actionable insights.
- Excellent project management skills, capable of handling multiple partners and initiatives simultaneously.
- Hands-on, problem-solving approach with the ability to act independently and make informed decisions.
- Willingness to travel to Africa (1-2 times per year) as required for partner engagement and business development.
DESIRED QUALIFICATIONS:
- Experience working in a SaaS, Online, or Global technology company – preferred.
- Exposure to global tech environments, including development-to-delivery processes – an advantage.
- Additional language skills (French preferred).
- Experience in a PLC environment, understanding compliance and governance requirements.
WHAT WE OFFER:
- Hybrid Work Setup 🏠
- Annual Discretionary Performance Bonus 💷
- 18 Days of Paid Leave 📢
- Brunch Gatherings 🤠
- Exciting Career Paths 🎯
- Personalized Learning and Development Programs 📖
- Additional Day Off After 2 Years with Us 🎉
- Variety of Employee Perks 🎫
- Birthday Leave! 😎
- Marriage Leave Vacation 💍
- Service Awards Gifts 🏅
- Monetary Gifts for Rosh Hashanah and Passover 🌟
- Lunch Allowance (800 ILS gross per month) 🍴
- Keren Hishtalmut's contribution 🎓
- Keren Pensia 💰
- Recuperation Pay⚕️
- Department
- Professional Services
- Role
- Customer Success Manager
- Locations
- Israel
- Remote status
- Hybrid
- Employment type
- Full-time
- Workplace Type
- Hybrid - 2 Days WFH
About B2TECH
B2Tech is a leading omnichannel technology solutions provider to the Sportsbook & iGaming industry with a strong presence and focus on emerging markets.
Founded in
2010
Co-workers
219
Professional Services
·
Israel
·
Hybrid
Customer Success Manager
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