Professional Services
·
Cyprus
Customer Success Manager
B2Tech is seeking an experienced Customer Success Manager for our Professional Services team who will act as an operational Account Manager for all pre- and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle.
WHAT YOU WILL DO:
- Develop strong client relationships and maintain fluent communication with all relevant stakeholders (internally and externally).
- Act as the primary POC and trusted advisor to our partners, enhancing the client relationship experience and optimizing their business engagement strategy.
- Manage onboarding of new partners / clients.
- Optimize growth by identifying opportunities and trends via periodic reports on monthly/quarterly/yearly operational performance with KPI insights.
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels.
- Represent the voice of the customer within other departments in the company, to provide valid input.
- Work closely with Product, R&D, Customer Support, and Management teams.
WHAT YOU WILL NEED:
- At least 3 years’ experience as an Account Manager or similar position, preferably in the iGaming sector.
- Highly proficient in spoken and written English – Must.
- It’s critical to possess analytical skills and previous knowledge of Customer Successes iGaming KPIs.
- Proven experience in customer facing roles over the web and face to face.
- Enthusiastic about optimizing the customer experience based on local market trends throughout the client’s lifecycle.
- Multi-tasking – requires handling large # of clients and tasks in parallel.
- A “make-it-happen” hands-on personality and approach.
- Technical orientation with capabilities of creating tech-based processes.
- Technical skills for guiding customers through technical processes.
- Ability to think and act independently.
DESIRED QUALIFICATIONS:
- Previous experience in SAAS/Online/Global Company – An Advantage.
- Active participation within global tech environment procedures from development to delivery - An Advantage.
- Additional Languages – French - An Advantage.
- Experience of working in a PLC environment and the compliance and governancethat it requires.
WHAT WE OFFER:
- Hybrid Work Setup 🏠
- Subsidized subscription to Sports Benefit App Plans 🏋
- Provident Fund 💰
- Private Medical Insurance coverage ❤🩹
- Annual Discretionary Performance Bonus 💷
- 21 Days of Paid Leave 📢
- Additional Day Off After 2 Years with Us 🎉
- Brunch Gatherings 🤠
- Exciting Career Paths 🎯
- Personalized Learning and Development Programs 📖
- Variety of Employee Perks 🎫
- Birthday Leave! 😎
- Marriage Leave Vacation 💍
- Service Awards Gifts 🏅
- Department
- Professional Services
- Role
- Customer Success Manager
- Locations
- Cyprus
- Remote Status
- Hybrid
About B2TECH
B2Tech is a leading omnichannel technology solutions provider to the Sportsbook & iGaming industry with a strong presence and focus on emerging markets.
Founded in
2010
Co-workers
200
Professional Services
·
Cyprus
Customer Success Manager
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