Join B2Tech as our new VIP Program Specialist and work closely with the VIP Manager to assist in launching and evaluating VIP campaigns for all B2C brands.

Create a top-tier VIP program, collaborating with central and local teams to ensure an exceptional VIP experience across all platforms.

YOUR IMPACT:

• Execute and maintain a centralized VIP program strategy, aligned with local market needs and regulations.
• Coordinate and communicate with regional teams to ensure effective implementation of VIP programs.
• Tailor VIP benefits and experiences for specific regions in partnership with local teams.
• Assist in defining VIP criteria, designing rewards, and overseeing program effectiveness.
• Handle daily operations, including setting up bonuses, creating terms and conditions, and writing call scripts and FAQs.
• Collaborate with marketing and product teams on targeted VIP campaigns and promotions.
• Identify and onboard high-value players with dedicated promotions.
• Develop strong relationships with VIPs, offering personalized service and exclusive offers.
• Reactivate lapsed VIPs to retain their high value.
• Implement special event promotions like sports events, casino tournaments, and VIP meetups.
• Analyze program data to identify trends and optimize effectiveness.
• Assist in implementing an online tracking system for VIP interactions.
• Stay updated on industry trends and best practices in VIP management.

OUR REQUIREMENTS:

• 1-2 years of experience in a VIP Program Specialist or similar role, preferably in the iGaming industry.
• Bachelor’s Degree with an emphasis on business intelligence.
• Strong analytical skills to translate data into actionable insights.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office, CRM software, and data analysis tools like Excel and Power BI.
• Understanding of real money sports and online casino gaming dynamics.
• Proven success in implementing VIP strategies.
  

WHAT WE OFFER:

• Hybrid Work Setup 🏠
• Subsidized subscription to Sports Benefit App Plans 🏋
• Provident Fund 💰
• Private Medical Insurance coverage ❤‍🩹
• Annual Discretionary Performance Bonus 💷
• 21 Days of Paid Leave 📢
• Additional Day Off After 2 Years with Us 🎉
• Brunch Gatherings 🤠
• Exciting Career Paths 🎯
• Personalized Learning and Development Programs 📖
• Variety of Employee Perks 🎫
• Birthday Leave! 😎
• Marriage Leave Vacation 💍
• Service Awards Gifts 🏅